Exclusions from Unconditional Guarantee
Furniture, any items with a purchase price of more than $100, and any items requiring freight delivery do not qualify for the Unconditional Return Guarantee. For these items, our Standard 14-Day Return Policy applies.

Standard 14-Day Return Policy
Items that arrive broken, defective, damaged, missing parts, or are misrepresented in any way may be returned with-in 14 days of the date of delivery. The full purchase price plus any applicable tax plus 25% of the original shipping charges will be refunded. Please ensure the return includes all original materials and parts including the packaging, instructions, and pieces in good condition to ensure a fast and complete refund.

Standard Ground (3-7 business days)
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-7 full business days.

Expedited Service (1-4 business days)
Most items may be shipped to the 48 contiguous United States via expedited service including overnight and third day. Any extra cost for expedited shipping is calculated at checkout. You can expect your order to arrive within 1-4 full business days.

Standard Freight for Oversized Items (14-21 business days)
Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 14-21 business days after leaving the warehouse. The delivery company should contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The total charge does not include inside delivery, removal of cartons, or assembly. When your order is delivered, immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur please contact us immediately. It is not necessary to contact customer service if the box is damaged, but your product is acceptable. Please visit Your Account area for answers to questions about your order.

Alaska or Hawaii (3-7 business days)
We do ship most items to Alaska or Hawaii. You can expect your order to arrive within 3 to 7 full business days after leaving the warehouse. Shipping large, heavy, or bulky items to Alaska or Hawaii can add significant extra expense not accurately reflected during checkout. Please contact us before checkout to get an accurate shipping cost on these types of items.

P.O. Boxes (7-14 business days)
You can expect delivery within 7-14 full business days. P.O. Boxes in Alaska or Hawaii (same policies as the 48 contiguous United States P.O. boxes). We are currently not able to ship orders to APO/FPO Addresses or to U.S. Territories, including the U.S. Virgin Islands and Puerto Rico.

In Stock Items
Most orders for In-Stock Items begin the order process as soon as your online purchase is completed. Your In-Stock Item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. The shipping cost shown for an individual item reflects what you can expect to pay for the item. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout. Depending on the item(s) you purchase on Hug-A-Baby and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs for orders placed on this site are based on the weight of the item. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company.

Oversized Items
Usually, Oversized Items arrive in 14-21 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.

Tracking your order
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear in Your Account along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carriers tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Finding your order status
Check your email. You were required to enter an email address during Checkout; you will receive emails at your address keeping you up-to-date about the status of your order. Visit the website. Sign In for Your Account Order History at Hug-A-Baby.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. Contact Us. If you still have questions about your order, please contact us at service@hug-a-baby.com

Contacting us
You can contact us several different ways:
(1) Online at Hug-A-Baby.com
(2) Email us at service@hug-a-baby.com
(3) Call us: 1-877-221-5107